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Conditions of Use

Terms of Service

1.            Acceptance of Terms
Please read these Terms of Service carefully. These Terms of Service govern your access to this site and our products. Media Grafix provides its service to you, subject to the following Terms of Service, which may be updated by us from time to time without notice to you. By accessing any page on this site, you agree to be bound by these terms and conditions. In addition, when using particular Media Grafix services, you may be subject to additional posted guidelines or rules applicable to our affiliates or subcontractors, or specific to such services which may be posted on our site or on the sites of our affiliates or subcontractors, from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms of Service.


2.            Use of Service
Media Grafix cannot, and does not, check any submission for spelling, grammar, or any other errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly.

Media Grafix offers no guarantee of "match-print" color fidelity and cannot prevent slight color shift throughout an order. Media Grafix does not guarantee color will match the preview as it appears on a customer's monitor, as we cannot compensate for color variance on each customer's monitor. Media Grafix is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. We recommend all custom designs be designed in CMYK and uploaded in CMYK. You may also upload in RGB if you choose. However, the color will be converted and may not be as accurate.

If a print is found to be defective due to the fault of Media Grafix, then you may contact Media Grafix to request a reprint. Media Grafix must be contacted via e-mail at [email protected] or by phone at (65)6337 1848 within 14 days of receiving your order. The reprint will be at no charge to the customer with the same production and delivery terms extending from the time of resolution.

Although refunds will not be offered for customer errors, Media Grafix may permit the customer to correct their error and reprint the original order at 50% of the cost for each reprinted item. In such event, customer will be responsible for all shipping costs and/or installation costs.


3.            Errors
Customer errors include typos, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on our FAQ page, slight color variances, disregard for cutting  tolerances within stated limits on the website, undeliverable packages/3rd delivery attempts and orders returned without an RMA. Other errors that customers are responsible for include hard to read text and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated 5mm safe zone and pixelated files.

The following errors are also deemed customer errors and do not qualify for a free reprint:

(i) Designs where the text and other graphical objects are not placed well within the 5mm safe zone. Media Grafix recommends that text and other graphical objects be placed well within the 5mm safe zone. Customers should leave some space between the objects and the safe zone boundary;

(ii) Files that are submitted only to the trim line. This type of error may result in a product with an unaligned white border. Media Grafix recommends all backgrounds be designed to extend to the full bleed line;

(iii) Designs that have a border;

If you make a mistake on your order, contact us and we will work with you to find a solution. Please be aware that we may ask for the defective product to be returned to us before commencing your reprint. Please note that there are no returns for used or scratched products


4.            Trademarks and Copyrights
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Media Grafix Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos.

The same policy applies for copyrights. You may not use copyrighted materials from artists, photographers, publishers, writers, composers, and other authors of original works unless they are specifically licensed to you by the copyright holder.


5.            Indemnification
You agree to indemnify and hold Media Grafix, and its subsidiaries, officers, agents, affiliates or subcontractors, employees, successors or assigns harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Service, your use of the Service, your connection to the Service, your violation of the Terms of Service, or your violation of the rights of a third party.


6.            Limitation of Liability
You understand and agree that Media Grafix and its officers, employees, agents, vendors, affiliates or subcontractors, shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Media Grafix has been advised of the possibility of such damages), resulting from:

(i) your use or inability to use the Service;

(ii) your cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service;

(iii) the unauthorized access to or alteration of your transmissions or data;

(iv) statements or conduct of any third party on the Service;

(v) delays in receipt of an order; or

(vi) any other matter relating to the Service.


7.            Refund, Cancel or Credit
Media Grafix does not refund, cancel or credit on all orders, even if the service failure is caused, in whole or in part, by acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.


8.            TRANSFER OF TITLE
You agree that shipping terms for all Media Grafix products are (FOB shipping point); meaning that ownership transfers to you at the time of shipment. The risk of loss and title for items shipped transfer to you at the time Media Grafix turns the items over to the shipping carrier for delivery to you.


9.            Electronic Notices
Media Grafix reserves the right to contact you via phone, e-mail, or post mail regarding current and/or future orders placed with Media Grafix. Any customer may opt out of receiving future contact from Media Grafix at any time, by unsubscribing from our email correspondence.


10.          Availability, Modification or Termination to Service
Media Grafix reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice to you. You agree that Media Grafix, in its sole discretion, may terminate your account (or any part thereof) or your use of the Service, and remove and discard any Content for any reason, including, without limitation, for lack of use or if Media Grafix believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Service. Media Grafix may also in its sole discretion, and at any time, discontinue providing the Service, or any part thereof, with or without notice to you. You agree that Media Grafix shall not be liable to you for any loss or damage you may suffer due to any modification, suspension, termination or discontinuance of the Service.


11.          Disclaimer of Warranties
Except as expressly set forth herein:

a.             Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. Media Grafix expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

b.             Media Grafix makes no warranty that

(i) the Service will meet your requirements,

(ii) the Service will be uninterrupted, timely, secure, or error-free,

(iii) the results that may be obtained from the use of the Service will be accurate or reliable, and

(iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations.

c.             No advice or information, whether oral or written, obtained by you from Media Grafix or through the use of the Service shall create any warranty not expressly stated in these terms of service.


12.          Modifications to the Website, Product or Services
We reserve the sole right, for any reason, with or without notice to (i) terminate, change, suspend, or discontinue any aspect of our website, product, or service or in its entirety including features and hours of operation and availability, and (ii) impose limits on certain or all features of our website, products, and services, or restrict your access to a part or all of our website, products, and services. All or part of our website, products, or services can be subject to change with or without prior notice and solely at our discretion based on emerging technologies, business practices, and customer needs.


10.          Refusal of Service
We hold the sole right to be the arbiter of what is and what is not a violation of our Privacy Policy and Terms of Service. We reserve the right to refuse service to, or terminate the order of any user, for any reason, at our sole discretion. We may refuse or terminate orders if we believe that the conduct of any user violates any applicable law. If any of our users engage in any behavior that we feel is detrimental to our services, then we reserve the right to terminate that user's order immediately.


11.          General information
The Terms of Service constitute the entire agreement between you and Media Grafix and govern your use of the Service, superseding any prior agreements between you and Media Grafix. As referenced in the following paragraph, you also may be subject to additional terms and conditions that may apply when you use affiliate services, or third-party content. These Terms of Service and the relationship between you and Media Grafix shall be governed by the laws of Singapore, without regard to its conflict of law provisions. The failure of Media Grafix to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.


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